There are several options you can set in your web browser to ensure your connection works correctly and to customize your preferences.

• Complete the Internet Connection Wizard:
  Internet Explorer 6

• Customize your homepage:
  Internet Explorer 6, IE for OSX

• Configure your Internet Options:
  Internet Explorer 6, IE for OSX

• Clear your history/temporary Internet files and reset your default web settings: Internet Explorer 6, IE for OSX

• Enable IE's Content Advisor:
  Internet Explorer 6
   

There are numerous issues that could keep you from connecting to the Internet.
If you lose connection to the Internet, start with the following steps:

1.  Shut your computer down and leave it off.
2.  Unplug your cable modem from the electricity for 30 seconds.
3.  Plug the modem back in and wait for the light that says "Cable" to stay solid
     green.
4.  If you have your computer hooked up to a router, reboot the router.
     (You can reboot the router by unplugging it from the electricity for a few
     seconds, then plugging it back in.)
5.  Turn your computer back on.

If resetting your cable modem did not restore your connection, try releasing and renewing your IP (Internet Protocol) address:

Windows:  98 / ME / 2000 / XP

Sometimes firewall applications can prevent you from accessing the Internet;
try temporarily disabling your firewall to restore your connection:

1. Disable your firewall: Windows XP built-in Firewall, Norton Firewall, Zone Alarm
2. Attempt to connect to the Internet.
3. Re-enable your firewall.

(Note: If reactivating your firewall disables your internet connection again, contact your firewall manufacturer.)
 

There are several network settings that may need to be configured on your computer before connecting to the Internet.  Below are some network configuration guides.   Choose your operating system:

Windows:  98 / ME / 2000 / XP

Macintosh: OS9 / OSX

If all of your network settings are correct, you may have a hardware issue.  Please use the following guides to verify that your network card is functioning properly:

Windows:  98 / ME / 2000 / XP