For a word `97 document version of my resume, click here.

Email: garyford@homemail.com

SUMMARY
Four Years Related IS/IT Experience.
Two Years Help Desk Experience.
Have been put in Lead and Mentor Positions.
One Year On-site Customer Service and Support.

HARDWARE
IBM PC COMPATIBLE, DEC ALPHA, HP UNIX HARDWARE, HP PRINTERS, LIGHT MACINTOSH, CISCO ROUTERS, 3COM MODEMS, 3COM HUBS, 3COM SWITCHES

APPLICATION SOFTWARE
MS OFFICE 97, SYMANTEC ACT! DATABASE, NORTON PRODUCTS, MCAFEE PRODUCTS, REMEDY HELP DESK SOFTWARE, ADOBE PRODUCTS, INTERNET EXPLORER, NETSCAPE PRODUCTS, FRONTPAGE 97/98, EUDORA, OUTLOOK 97/98, EXCHANGE SERVER

OPERATING SYSTEMS
WINDOWS NT, WINDOWS 3.X/WFW, WINDOWS 95/98, LINUX, SCO UNIX (CERTIFIED RESELLER), NOVELL NETWARE 3.X/4.X, HP-UX, FREEBSD, MACOS 7.X/8.X

INTERNET PROTOCOLS
TCP/IP, IPX/SPX, NetBEUI, ISDN, LAN/WAN/MAN (10Base2, 10BaseT, 100BaseT, 100BaseFX), WWW, FTP, POP3, SMTP, DNS, SMB, T1

Self Employed Contractor/Computer Tech Group
March 1998 to Present
Computer Network Consultant

Install Internet Servers, Routers, and Workstations at local High School and College Campuses by Contract. We make heavy use of NT and NetWare in the school Internet servers. I setup the NT Primary and Secondary Domain Controllers, the Cisco Router, CSU/DSU, and the Hubs. I configure DHCP, DNS, Exchange Server, and Policies and Profiles on the Server. I configure each workstation with Outlook or Exchange Client, Microsoft Office 97, and Internet Explorer or Netscape.

Alternative Resources Corp./Hewlett Packard, Inc.
January 1998 to March 1998
Field Service Engineer

Repair on-site HP NetServers, HP-UX Workstations, HP LaserJet Printers, and HP DesignJet Plotters. Maintain good customer service attitude, and work out any problems that arise based on parts availability. Maintain current knowledge of Windows NT, Linux, SCO Unix, NetWare, and HP-UX Network Operating Systems and Supported Peripherals.

Self Employed Contractor/Computer Tech Group
September 1998 to December 1998
Computer Network Consultant

Install Internet Servers, Routers, and Workstations at local High School and College Campuses by Contract. We make heavy use of NT and NetWare in the school Internet servers. I setup the NT Primary and Secondary Domain Controllers, the Cisco Router, CSU/DSU, and the Hubs. I configure DHCP, DNS, Exchange Server, and Policies and Profiles on the Server. I configure each workstation with Outlook or Exchange Client, Microsoft Office 97, and Internet Explorer or Netscape.

Gower Computer Support, Inc.
March 1998 to September 1998
Lead Technician

Worked on PC Hardware running Windows 3.X, Windows 95, Windows 98, and Windows NT. Performed Service and Support on Internet and Database servers running various SCO UNIX versions. This PC Store was also an Internet Service Provider. Duties included:

* tape backup
* adding and deleting users
* installed and maintained peripheral devices (terminals, printers, plotters)
* applied additional dial-up passwords to dial-up logins
* monitored system processes
* monitored and regulated disk usage
* set up and administered and monitored system security
* performed system start-ups and shutdowns
* installed and administered application software
* acted as resource for UNIX help, advice, and knowledge
* advised, guided, and trained others in use of system
* Radius and DNS responsibilities

Snelling Temporaries, Inc.
August 1997 to March 1998
Temporary Worker

Temporary worker at various companies.

Volt Services Group/GTE Internet Services
November 1996 to June 1997
Technical Support Representative

Provided technical support for clients' software and hardware questions regarding Internet, Windows, and various hardware on PC and Macintosh. Worked as Lead Technician/Mentor over Internet Service Help Desk at Phone Company. Provided support for ISDN and dedicated circuits used in wide area networking.

Various Staffing Agencies
March 1996 to November 1996
Temporary worker at various companies.

Roadmaster Corporation
November 1993 to March 1996
Material Handler

Maintained parts inventory and operated powered forklift truck in welding and fabrication department. Assembled Vita-Master treadmills and other exercise machines. Stocked parts in each workstation for welding into final assembly.